At Vivid Visions, we want to make sure you love every purchase. If you need to return something, we're here to help with a simple return policy:

Returns Eligibility:
   - Items must be unused, unworn, and have all tags attached.
   - Please initiate returns within 30 days of your purchase.

Exclusions:
   - Personalized items are non-returnable unless there's an error on our part.
   - Sale or clearance items are final sale and cannot be returned.

How to Return:
   - Log in to your account and go to "Order History."
   - Follow the instructions to start the return process.
   - If you checked out as a guest, email us at createvividvisions@gmail.com to start the return.

Return Shipping:

- You cover return shipping, unless the item is defective or we made a mistake.
   - We recommend using a trackable shipping method.

Refund Process:
   - We'll process refunds within 5 business days of receiving your return.
   - Refunds go back to your original payment method.

Defective or Incorrect Items:
   - If you get a defective or wrong item, contact us at createvividvisions@gmail.com right away with details and photos.

Exchange Policy:
   - We currently don't offer direct exchanges. Return the item and place a new order for what you want.

Need Help?
   - For questions or concerns, reach out to us at createvividvisions@gmail.com or (732) 451-6341.

Note: We may refuse returns that don't follow these guidelines.

Thank you for choosing Vivid Visions. We appreciate your business!